You've been there.
You make a call to a company and the person on the other end either sounds like they don't know what they're talking about, don't understand what you're talking about or they sound totally robotic.
The voice on the other end of the phone is the voice of the company.
According to a global service report, 74% of people asked said they use the phone over other options to contact customer service.
With numbers like that, you have to be on top of your phone greeting game.
We all want our customers to have a positive experience when calling in with an issue. Here are the best call center greeting scripts to use.
The Best Call Center Greeting Scripts
After going through all of the phone prompts when calling customer service, it's nice to finally get to a greeting or talk to a real person. What is said in those few minutes can make or break a person's decision to remain loyal to your brand.
Let's take a look at some effective call center greeting scripts.
"Good morning/ good afternoon/ good evening. You have reached [insert company name]. Thank you for calling. My name is [insert customer service agent's name]. How may I help you today?"
"Thank you for calling [insert company name] where the customer comes first. You are speaking with [insert name]. What can I do for you today?"
"Hello. You've reached [company name]. Your call is very important to us. If you know your party's extension, you may dial it at any time. To reach a customer service agent, press 0 or remain on the line."
"Thank you for calling [company name]. Be sure to check out our website at www.[company name].com for the latest happenings and products. Stay on the line to speak to a customer service agent. We will be with you shortly."
"We are so happy that you called, but if you are reaching this message, it means that we are closed for the day. You may leave a message after the tone or call us back during regular business hours."
What Do People Want to Hear When Calling Customer Service?
When callers call into customer service, they want answers. They want to be greeted properly and treated nicely.
People feel more comfortable if the agent is less formal when speaking to them.
They want to hear the customer service agent call them by name and actively listen and understand what they are saying.
The customer needs to feel that their problem is important.
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You just saw a sampling of some effective call center greeting scripts. Using a friendly voice and kind greetings will go a long way in customer retention. Voice Talent Now offers many voice over services.
Check us out today and see how we can help elevate your call center greetings.